Team Coordinator in Hospitality Department

Position: Team Coordinator
Location: Fundación Familias de Esperanza/Antigua
Department: Hospitality
Reports to: Hospitality Manager
Conditions: Full-time, volunteer, with stipend
Start Date: June 2011

Description:

Common Hope hosts groups of visitors and provides opportunities for “discovering” Guatemala and the work of Common Hope. A Team Coordinator is assigned to a number of teams of visitors each year and is responsible for organizing and facilitating team experiences. During the team’s stay, the Team Coordinator is responsible for listening, sharing, encouraging, answering questions, facilitating communication with Guatemalans (employees, affiliated family members and others) and making sure the team’s physical and emotional needs are met. They are also responsible for learning donor interests and inviting them to partner with us financially, and as ambassadors by spreading the word of Common Hope in their various communities.

General Requirements:
•Commitment to the mission, vision, values, principles and goals of Common Hope and its three sites in Guatemala
•Demonstrated attitude of service and commitment to work in a service environment and to learn about Guatemalan culture
•Willingness to work onsite and in the villages
•Willingness to share work experiences with donors, sponsors, teams and others to raise consciousness and fund-raise
•Ability to work effectively in both Spanish and English, with strong oral and written skills
•Integrity, openness, and honesty
•Flexibility and creativity
•Direct communication skills
•Ability to work on a multi-cultural and multi-disciplinary team

Specific requirements of the position
•Detail oriented and organized
•Adaptability and problem solving skills
•Excellent communication skills, oral and written
•Patience
•Personable and high energy
•Encourage and uphold a hospitable, team-oriented environment with fellow hospitality staff, staff in other departments and staff at other sites
•Willingness to work on weekends and evenings when teams are in town.
•Related experience helpful (i.e. camp counselors, resident assistants, service trip leaders, program coordinator)
•Driving license is required
•Minimum one year commitment

Functions:
•Work closely with the U.S. Hospitality staff, the Antigua Hospitality staff and the New Hope staff, and other agencies and organizations to plan and arrange the following for teams: ◦schedule
◦work assignments
◦transportation
◦food
◦side trips
◦sponsorship visits
◦reflection activities
◦other activities as needed

•Provide tours to individuals and groups of the Antigua and New Hope sites
•Administrative support
•Other responsibilities may be added according to the individual interests of the volunteer and needs of the organization

*Training will be provided once the volunteer arrives in Guatemala